Non-Discrimination Policy

Positive Steps ABA is committed to upholding patient rights and does not discriminate against any patient, family, or applicant for services based on race, color, national origin, ancestry, age, disability, religious affiliation, sex including pregnancy, childbirth, and related medical conditions, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, citizenship or immigration status, or any other characteristic protected by federal, Florida, or local law. This commitment to equality includes providing reasonable accommodations in all aspects of our services.

Admission and enrollment decisions are based solely on whether a child's clinical needs align with the services Positive Steps ABA is qualified to provide. Each child has the same standard of care, equal access to qualified providers, and the same opportunity to participate in authorized services, which upholds patient rights. Families are treated with respect and dignity, irrespective of background, ability, or identity. The same policy extends to our employment practices; Positive Steps ABA is an equal opportunity employer, making employment decisions based on merit and ensuring reasonable accommodation for all qualified applicants.

Positive Steps ABA is committed to upholding patient rights by providing reasonable accommodations to patients and families with disabilities, ensuring they can access and participate in services without undue hardship. If your family requires an accommodation, such as assistance with communication or access to the clinic, please reach out to the Operations Director. We are dedicated to working with you to identify an effective accommodation.

Families who believe they have experienced discrimination may raise a concern with any PSABA staff member, the Operations Director, or the Owner and Founder. They can also submit a concern confidentially, including anonymously, through PSABA's Complaint and Grievance Form at https://forms.cloud.microsoft/r/hJyDJGSbjK. This process ensures that patient rights are respected and that any necessary reasonable accommodation is considered. Additionally, you may file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at 200 Independence Avenue SW, Washington, D.C. 20201, 1-877-696-6775, or hhs.gov/ocr/office/file. Positive Steps ABA does not retaliate against anyone who raises a concern in good faith or participates in an investigation.

To exercise any of these patient rights, ask questions, or file a complaint regarding reasonable accommodation, please contact the Privacy Officer at Positive Steps ABA, located at 1912 Dairy Road, West Melbourne, FL 32904. You can reach us by calling (321) 413-3366 or emailing Admin@PositiveStepsABA.com.

Additionally, you have the option to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at 200 Independence Avenue SW, Washington, D.C. 20201, by calling 1-877-696-6775 or visiting hhs.gov/ocr/privacy/hipaa/complaints.

Rest assured, we will not retaliate against you for filing a complaint.

Positive Steps ABA, LLC is committed to upholding patient rights and ensuring reasonable accommodation for all our clients. Our office is located at 1912 Dairy Road, West Melbourne, FL 32904. For inquiries, please call us at (321) 413-3366 or email Admin@PositiveStepsABA.com.